STAFF & STUDENT SUPPORT
Campus support,
made simpler.
Skip the long wait at the support complex. Book your visit, submit your request and track your place before you arrive.
View queueAlready booked? Find my appointment
ABOUT US
One front desk for campus support.
Our dedicated support team helps students, staff and visitors with academic, administrative and service needs, from clearance to records and enquiries.
Walk-in Support is part of the VC Bond ICT Transformation Agenda: instead of waiting in a crowd, you book a time, come in when it's your turn, and meet the officer handling your request.
SERVICES
Plan your visit in four steps.
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Book ahead
Log in, or continue as a guest, and reserve the next available slot.
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Track your place
See your appointment time and office, and follow the live queue.
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Get called
When it's your turn you're called by name on the queue screen.
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Get support
Meet the officer handling your request and get it resolved.
FAQ
Questions, answered.
Do I need an account?
Students and staff log in with their university account. Visitors can book without one: choose Continue as Guest.
How do I find my booking as a guest?
Choose Find my appointment and enter the email or phone number you booked with to see your time and office.
When should I come in?
Arrive a little before your booked time and keep an eye on the queue. You'll be called by name to the office of the officer handling your request.
What if I miss my call?
If you're not there when called, you're moved to the back of the queue and get one more turn. If you miss that too, the booking is closed and you can book again.